Here at Gladstone Veterinary Clinic we take your privacy seriously and will only use your personal information to administer your account and to provide the products and services you have requested from us.


The legal basis for our data processing is legitimate interest.


This means, that we might share details of your account and/or clinical history of your pets with insurance companies or other veterinary practices:

  • - as part of a referral
  • - when your pet is seen by a different veterinary practice
  • - when contacted by a microchip company or rescue organisation
  • - when processing insurance claims.


When recovering outstanding debts, details may be shared with a debt collection agency. We also send out postal vaccination reminders to your home address. If you do not want to receive postal vaccination reminders you can opt out of this service by filling in a form available at reception and we will update your records with that preference.



You can request a copy of the details we hold about you. There will be be a fee of £10 for this service and we will aim to respond to such requests within a maximum of 30 days.


If you want to change any details of your account, want us to delete any information or have any questions, please contact reception under 01952 245 145 or contact us by post.


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